Refund policy
CROMFORT Return & Refund Policy
IMPORTANT: Please read carefully before purchasing.
By placing an order on cromfort.com, the customer agrees to all terms below without exception.
We ONLY accept returns in these STRICT conditions:
- Product delivered is physically damaged AND unopened packaging
- Product is completely non-functional upon first use
- Wrong product delivered by our team
Mandatory Requirements for ANY Return Claim:
- Claim must be made within 24 hours of delivery — NO exceptions
- Customer must provide unboxing video — without unboxing video NO return will be accepted under ANY circumstance
- Customer must WhatsApp video proof to 9398933518 within 24 hours
- Product must be in original packaging, unused, with all accessories
We DO NOT Accept Returns For:
- Change of mind or wrong selection by customer
- Minor colour differences due to screen display
- Damage caused by improper installation or misuse
- Damage caused by power fluctuation or voltage issues
- Noise or performance issues after initial use
- Product purchased during sale or discount period
- Missing claim within 24 hour window — NO extensions given
Refund Process:
- After receiving returned product, our team will inspect it
- If claim is valid — refund processed in 7 working days
- If claim is found invalid after inspection — product returned to customer at their shipping cost, NO refund given
- Shipping charges are NON-refundable under any circumstance
Installation & Usage:
- CROMFORT is not responsible for improper installation
- Customer is responsible for reading the manual before use
- Water damage due to improper filling is NOT covered
Legal Note: All disputes subject to Vizianagaram jurisdiction only.